Terms and Conditions of Use | Vitobest® Official

1. Image or aspect of the product

All the items displayed on our website may vary in appearance or size, and according to stock. The company reserves the right to any change in the appearance or image of the final product, due to a change in the design or format of the product.

2. Product availability

At the moment the customer places the order, the company reserves the right to decide whether or not the product is shipped, as stock may run out or availability may occur. In this case, the customer will be notified to decide whether to recover the purchase amount, accept a product of similar characteristics, or wait for the product to be in stock.

3. Shipments

Once the order has been received, it will be packed and shipped, the estimated delivery time will be between 24 and 48 hours (on working days) after the shipping date from our warehouses, for national territory. For other countries, delivery time will vary depending on the distance and the transport agency.

4. Payments

Orders whose payment is made by card or PayPal, will be processed immediately (if it is a working day) If the order is placed on a Friday after 15:00, the order may be processed the following Monday. Orders whose payment is made by bank transfer, will require a waiting time of 24 hours to corroborate that the payment has been made into our account. Once the payment has been verified, the order will be processed, shipping it the same day.

5. Returns

The customer has the right to return a product, as long as it is returned in perfect condition. The shipping costs incurred in the return will be borne by the customer. In case it is due to a defective or damaged product, the company will collect the relevant merchandise, to check its condition, and then proceed with the refund of the amount of the affected product.