GENERAL TERMS OF SALE
1. GENERAL INFORMATION
In compliance with Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), the identifying data of the company is detailed below. The ownership of this website, (hereinafter Website) is held by:
Business Name: NATURAYA S.L. (Hereinafter, VITOBEST).
CIF: B53959094
Address: FINCA LACY INDUSTRIAL ESTATE, MONTADORES STREET, P16, 03600, ELDA, ALICANTE, SPAIN.
Phone: +34 965 38 45 02
Email: protecciondedatos@vitobest.com
Domain name: httsp://vitobest.com
DPD: José Herrero (jose.herrero@valegalespaña.com)
This document (as well as other documents mentioned herein) regulates the conditions governing the use of this Website (https://www.vitobest.com/en/) and the purchase or acquisition of products and/or services in it (hereinafter, Conditions).
For the purposes of these Conditions, it is understood that the activity carried out through the Website includes:
In addition to reading these Terms, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Terms of Use, including the cookie policy, and the privacy and data protection policy. VITOBEST.
By using this Website or by making and/or requesting the acquisition of a product and/or service through it, the User consents to be bound by these Terms and everything previously mentioned, so if you do not agree with all of this, you should not use this Website.
Likewise, it is reported that these Conditions could be modified. The User is responsible for consulting them every time they access, browse and/or use the Website as those that are in force at the time the acquisition of products and/or services is requested will be applicable.
For all questions that the User may have in relation to the Conditions, they can contact the owner using the contact details provided above or, if applicable, using the contact form.
2. APPLICABLE REGULATIONS
Law 7/1998, of April 13, on general conditions of contracting.
Legislative Royal Decree 1/2007, of November 16, by which the consolidated text of the General Law for the Defense of Consumers and Consumers and other complementary laws is approved.
Law 34/2002, of July 11, on information society services and electronic commerce.
Directive 2000/31/EC of the European Parliament and of the Council, of June 8, 2000, on certain legal aspects of information society services, in particular electronic commerce in the internal market (Directive on electronic commerce).
3. THE USER
Accessing, browsing, and using the Website grants the status of user (hereinafter referred to, interchangeably, individually as User or collectively as Users), so from the moment you start browsing the Website, you accept all the Conditions set out here, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.
The User assumes their responsibility for the correct use of the Website. This responsibility will extend to:
- Use this Website only to make inquiries and purchases or acquisitions that are legally valid.
- Do not make any false or fraudulent purchases. If it could reasonably be considered that such a purchase has been made, it could be cancelled and the relevant authorities would be informed.
- Provide truthful and lawful contact information, for example, email address, postal address and/or other data (see Legal Notice and General Conditions of Use).
The User declares to be over 18 years old and to have the legal capacity to enter into contracts through this Website.
The Website is aimed at Users from all over the world.
The User may formalize, at their choice, with the purchase contract of the desired products and/or services in any of the languages in which these Conditions are available on this Website.
4. PURCHASE OR ACQUISITION PROCESS
Users can purchase on the Website through the means and methods established. They must follow the online purchase and/or acquisition procedure. VITOBEST, during which various products and/or services can be selected and added to the shopping cart, basket or final purchase space and, finally, click on: "Complete Purchase", following the next process:
1. Select the desired product on the Website.
2. Click on "Buy". In the top right corner, you can access "My Cart" where the consumer can see the selected products "View items in your basket".
3. Once the selection of products is completed, it will be necessary to click on "Place order".
4. In order to process the purchase, the Consumer must log in and accept the Privacy Policy. If the Consumer is not registered on the website, they must create an account in the "Create Account" section. It is also possible to register with a Google account.
5. Select shipping method.
6. Select the payment method.
7. View order summary.
8. Accept the present General Conditions of the Contract and click on "Pay now and finish".
9. Once the purchase process is completed, the Customer will automatically receive an email containing the order details, the present conditions, and the withdrawal form.
10. It is possible to modify or cancel the order, depending on the payment method selected, in the user area "My Account" before the shipment has begun to be prepared for delivery. If you can't modify your order, contact our Customer Service Department through the Support Center.
Likewise, the User must fill out and/or check the information that is requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified.
Subsequently, the User will receive an email confirming that their order or purchase request and/or service provision has been received, that is, the order confirmation. And, if applicable, they will also be informed by email when their purchase is being shipped.
Once the purchase procedure has been completed, the User consents to the Website generating an electronic invoice that will be sent to the User via email. Likewise, the User can, if they wish, obtain a paper copy of their invoice, by requesting it using the contact spaces of the Website or through the contact information provided above.
The User acknowledges being aware, at the time of purchase, of certain specific conditions of sale that concern the product and/or service in question and that are displayed next to the presentation or, where appropriate, image of it on their page of the Website, indicating, by way of illustration but not limitation, and according to each case: name, price, components, weight, quantity, color, product details, or features, how they will be carried out and/or cost of services; and acknowledges that the making of the purchase or acquisition order materializes the full and complete acceptance of the specific conditions of sale applicable to each case.
Communications, purchase orders, and payments that occur during transactions made on the Website may be archived and kept in computerized records in order to constitute a means of proof of the transactions, in any case, respecting reasonable security conditions and the current laws and regulations that are applicable in this regard, and particularly in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Organic Law 3/2018, of December 5, on Personal Data Protection and guarantee of digital rights, and the rights that assist Users in accordance with the privacy policy of this Website.
5. AVAILABILITY
All purchase orders received through the Website are subject to the availability of products and/or to no circumstance or force majeure event (clause nine of these Conditions) affecting their supply and/or the provision of services. Delivery times will depend on the availability of each product, which is indicated on each and every one of the offered products, as well as on the logistical capacity of the transport companies with which we collaborate. In orders that include several items, a single shipment will be made and the estimated delivery time will correspond to the item with the longest delivery time.
If there were difficulties regarding the supply of products or if there were no products left in stock, it is committed to contacting the User and refunding any amount that may have been paid in terms of price. This will also apply in cases where the provision of a service becomes unfeasible.
6. PRICES
The prices displayed on the Website are final, in Euros (€) and include the corresponding taxes, unless otherwise required by law, especially in relation to VAT, a different issue is indicated and applied.
The sales prices of the products advertised do not include the cost of the shipping service. The shipping service is the responsibility of the consumer and will be added, whenever applicable, to the total amount of the order, these being identified separately before the sale is confirmed. Delivery and/or shipping services are carried out through external courier.
In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has selected and chosen voluntarily and freely.
Prices may change at any time, but potential changes will not affect orders or purchases for which the User has already received an order confirmation.
Within legal limits, in case that VITOBEST will immediately inform the Customer of a manifest error in the price of any of the products published on the web, and VITOBEST will proceed with the corresponding price correction through the Website and the cancellation of the order. If the Customer wishes to make the purchase again, they can do so by accessing the product publication. In these cases, VITOBEST will not be responsible for the computer, manual or automated error, that causes a substantial alteration in the price of a product sold on the Website that is manifestly lower for a minimally informed consumer than the reasonable market price, to the extent that it is considered an act of bad faith on the part of the consumer.
VITOBEST We expressly reserve the right to modify the prices of products on the Website at any time, without the need for prior notice. However, in any case, the rates in effect indicated on the Website at the time of placing the corresponding order will apply. If it is an offer, the price is not reserved by adding it to the cart, the Customer must formalize the purchase to be able to enjoy the offer. When the promotion is subject to a limited number of units, the Customer will be informed on the product card itself, once these units are exhausted, the price will become the current one without offer.
All information about price, products, specifications, promotional campaigns and services may be changed at any time by Vitobest. If you have made a purchase and have the receipt, you can request an electronic invoice by getting in touch with VITOBEST Through the following link to customer service, indicating the order number, the date, and the amount of the transaction, and we will send you a copy of the invoice by email. The sending of the paper invoice is not conditioned on the payment of any economic amount. Also, you will always have the invoice of your order available in the Customer Area by clicking in the section "Orders, returns and invoices".
7. PAYMENT METHODS
Important information regarding the payment methods available in Payment Methods.
For any form of payment chosen VITOBEST They will never contact you by phone, email or SMS to request additional information. You should NOT provide this information through these means or any other. If you have any doubts about this, you can contact us through the Support Center.
VITOBEST offers the Customer the following payment methods:
. Credit/debit card
VITOBEST it does not process data related to the card number provided by the Customer through the payment gateway. The cards currently supported by the payment gateway are: MasterCard, Visa and Maestro.
When paying with a card, the following information will always be requested: the card number, the expiration date, and a validation code, which corresponds to the last three digits of the number printed in italics on the back of your card. We will not contact you by phone to request additional information nor should you provide such information through other means. If you have any doubts about this, you can contact us through the Support Center.
Credit cards will be subject to checks and authorizations by the issuing bank. If such entity does not authorize the payment, it will not be responsible for any delay or non-delivery and will not be able to formalize any contract with the User.
Once the purchase order is received from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the moment the shipping confirmation and/or service confirmation is sent to the User in the established form and, where appropriate, at established locations.
In any case, when clicking on "Complete Purchase" the user confirms that the payment method used is theirs."
. Ordinary transfer.
The Client may make a regular transfer to the accounts that VITOBEST details during the purchase process and in the order confirmation email. The transfer must be made within a maximum period of four days from the completion of the order, after this period if the transfer has not been made, the order will be canceled.
· Paypal. https://www.paypal.com/es/home
In order to pay with Paypal, the Customer must have a Paypal account. When Paypal is chosen as the payment method, a new window will open in the browser displaying the Paypal login page and you can proceed to pay for the order. The payment is directly managed by Paypal. VITOBEST it does not store information about the accounts of Paypal customers.
8. RATES, TAXES AND DUTIES
· Peninsula and Balearic Islands
The P.V.P (retail price) of the items with shipping address to the Peninsula and Balearic Islands includes 21% of I.V.A.
· Ceuta and Melilla
Insofar as this is an import operation, the retail price of the items shipped to Ceuta and Melilla does not include VAT. The price indicated on each item is the final price for shipments to Ceuta and Melilla.
Rates and tariffs: VITOBEST will be responsible for the settlement of all import expenses and taxes generated at the destination customs (DUA and I.P.S.I.Additional information about deliveries to Ceuta and Melilla available here.
Canary Islands
The price indicated on each item is the final price for shipments to the Canary Islands. VITOBEST will be responsible for the settlement of all import expenses and taxes generated at the destination customs (DUA, I.G.I.CAdditional information about deliveries to the Canary Islands available here.
9. CANCELLATION OF ORDERS
Those order cancellations that involve the refund of the payment to the Customer and that are by bank transfer will have a maximum period of thirty (30) days due to administrative procedures, although we try to ensure that the period does not exceed seven (7) days.
10. SHIPMENTS
The physical delivery of the contracted good will be carried out within the following territory: Worldwide.
Except for those cases where there are unforeseen or extraordinary circumstances, or, if applicable, resulting from the customization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 natural days from the date of the order confirmation.
If for any reason attributable to him, he could not meet the delivery date, he will contact the User to inform him of this circumstance and, he may choose to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on working days.
If it was impossible to deliver the order due to the User's absence, the order could be returned to the warehouse. However, the carrier would leave a notice explaining where the order is and how to arrange for it to be delivered again.
If the User is not going to be at the delivery location during the agreed time slot, they must contact to arrange delivery for another day. If 30 days have passed since their order was available for delivery, and it has not been delivered due to reasons not attributable to VITOBEST, it will be understood that the User wishes to withdraw from the contract and it will be considered terminated. As a result of the termination of the contract, all payments received from the User will be returned, except for any additional costs resulting from the User's own choice of a delivery method other than the least expensive ordinary delivery method offered by the Website, without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is considered terminated.
However, the User should bear in mind that the transportation resulting from the resolution may have an additional cost that could be passed on to them.
For the purposes of these Conditions, it will be understood that delivery has occurred or that the order has been delivered at the moment the User or a third party indicated by the User takes physical possession of the products, which will be evidenced by the signature of receipt of the order at the agreed delivery address.
The risks that could arise from the products will be the User's responsibility from the moment of their delivery. The User acquires ownership of the products when they receive full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if this occurs at a later time than the complete receipt of the payment amount. VITOBEST.
In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and/or provision will be considered located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at any given time depending on the specific article in question.
11. TECHNICAL MEANS TO CORRECT ERRORS
The User is informed that in the event they detect an error in the entry of necessary data to process their purchase request on the Website, they may modify them by contacting through the contact spaces enabled on the Website, and, where applicable, through those enabled to contact customer service, and/or using the contact details provided in the first clause (General Information). Likewise, this information could also be corrected by the User through their personal connection space on the Website (https://www.vitobest.com/en/login?back=my-account).
In any case, the User, before clicking on "Complete Purchase", has access to the space, cart, or basket where their purchase requests are noted and can make modifications.
Similarly, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to gather more information on how to exercise their right to rectification as established in the Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and in Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights.
12. RETURNS
In cases where the User acquires products on or through the Website of the owner, they are entitled to a series of rights, as listed and described below:
Right of Withdrawal
The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from such purchase within a period of 14 natural days without the need for justification.
This withdrawal period will expire 14 calendar days from the day the User or a third party authorized by them, other than the carrier, took physical possession of the goods purchased on the Website or in the event that the goods making up your order are delivered separately, 14 calendar days from the day the User or a third party authorized by them, other than the carrier, took physical possession of the last of those goods that made up a single purchase order, or in the case of a service contract, 14 calendar days from the day of the conclusion of the contract.
To exercise this right of withdrawal, the User must notify their decision to VITOBEST. You may do so, if applicable, through the contact spaces enabled on the Website.
The User, regardless of the means chosen to communicate their decision, must express clearly and unequivocally that it is their intention to withdraw from the purchase contract. In any case, the User may use the withdrawal form model that is made available as an annex to these Conditions, however, its use is not mandatory.
To comply with the withdrawal period, it is sufficient that the communication unequivocally expressing the decision to withdraw is sent before the corresponding deadline expires.
In case of withdrawal, the User will be refunded all payments received, including shipping costs (with the exception of additional costs chosen by the User for a shipping method different from the least expensive offered on the Website) without any undue delay and, in any case, no later than 14 calendar days from the date on which the User's decision to withdraw is notified.
VITOBEST The User will be reimbursed using the same payment method that they used to carry out the initial purchase transaction. This refund will not generate any additional cost to the User. However, the refund may be withheld until the products or items from the purchase have been received, or until the User provides proof of their return, whichever condition is met first.
The User can return or send the products to VITOBEST in:
Business Name: NATURAYA S.L. (Hereinafter, VITOBEST).
CIF: B53959094
Address: FINCA LACY INDUSTRIAL ESTATE, MONTADORES STREET, P16, 03600, ELDA, ALICANTE, SPAIN.
Phone: +34 965 38 45 02
Email: protecciondedatos@vitobest.com
Domain name: httsp://vitobest.com
DPD: José Herrero (jose.herrero@valegalespaña.com)
And must do so without any undue delay and, in any case, no later than 14 calendar days from the date on which he was informed of the decision to withdraw.
The User acknowledges that they will have to assume the direct cost of returning (transport, delivery) the goods, if any were incurred. In addition, they will be responsible for the decrease in value of the products resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.
The transportation costs arising from the return will be at your expense. You are free to choose and look for the agency that best suits your needs or offers the most competitive rates. However, you can calculate the cost that the return might entail here:
o http://www.seur.com/calculador-tarifas.do
o http://www.correos.es/ss/Satellite/site/pagina-calculador_tarifas/sidioma=es_ES
In any case, no refund will be made if the product has been used beyond just opening it, for products that are not in the same conditions as they were delivered, or that have suffered any damage after delivery.
Likewise, attempts will be made to return the products using or including all their original packaging, instructions and other documents that accompany them, in addition to a copy of the purchase invoice, although this is not an express condition for its completion.
In the following link, you can download the Withdrawal Form Template:
Return of defective products or shipping error
Download of the DOCUMENT MODEL of desistment
This refers to all those cases in which the User believes that, at the time of delivery, the product does not conform to what was stipulated in the contract or purchase order, and therefore, should contact immediately and make known the existing disagreement (defect/error) by the same means or using the contact details provided in the previous section (Right of Withdrawal).
The User will then be informed about how to proceed with the return of the products, and once these are returned, they will be examined and the User will be informed, within a reasonable time, whether a refund is applicable or, where appropriate, the replacement of the same.
The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days following the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate.
The amount paid for those products that are returned due to some defect, when it truly exists, will be fully refunded, including delivery costs and any costs that the User may have incurred to make the return. The refund will be made by the same payment method that the User used to pay for the purchase.
In any case, the rights recognized by the current legislation at any given time for the User, as a consumer and user, will always be respected.
The User acknowledges that there are exceptions to the right of withdrawal, as stated in Article 103 of the Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.
The right of withdrawal will not be applicable to contracts that refer to:
a. The provision of services, once the service has been fully executed, and if the contract imposes a payment obligation on the consumer, when the execution has begun, with the prior express consent of the consumer and with their knowledge that, once the business has fully executed the contract, they will have lost their right of withdrawal.
b. The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period.
c. The supply of goods made according to the specifications of the consumer and consumer or clearly personalized.
d. The supply of goods that may deteriorate or expire quickly.
e. The supply of sealed goods that are not suitable for return due to health or hygiene protection reasons and that have been unsealed after delivery.
f. The supply of goods that, after their delivery and considering their nature, have been inseparably mixed with other goods.
Once we receive the product(s), we will refund your money according to the payment method you used:
• If you paid with a card, we will credit your account within a period of 48 to 72 hours.
• If you made the payment by transfer, we will ask you for an account number to make the refund. Keep in mind that it can take up to 48 business hours until it is reflected in your bank account.
• For the rest of the payment methods, we will ask you for an account number to make the payment.
In case of withdrawal, VITOBEST we will refund all payments made for your order, including delivery charges (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method we offer). The refund of the purchase amount will be made once the condition of the merchandise has been verified and, in any case, within a maximum of fourteen (14) calendar days from the effective receipt of the withdrawal request. In the event that the Customer returns the item through a transport company of their choice, the fourteen (14) day period will begin to count from when VITOBEST have actual knowledge of the shipment of the goods or, failing that, from the receipt of the item.
You can return your items for any reason in new condition (intact and unopened) beyond the legally established period to exercise the right of withdrawal (14 natural days from its delivery). The cost of such return will be borne by the customer.
In order to prevent any kind of damage during shipping, all merchandise must be returned in its original condition, in perfect condition and protected, avoiding stickers, seals or adhesive tapes directly on the surface or packaging of the item.
Once we receive your withdrawal request, you will receive instructions on how to send it to our facilities in your email. You should send the products without any delay and always within a maximum period of 30 calendar days from the date you received the order.
Return of products with gift or promotion: The complete return (full pack or item + gift) will be mandatory to proceed with the refund.
13. GUARANTEES
In case of a defective product, VITOBEST Proceed as appropriate to the repair, replacement, price reduction, or contract termination, these procedures being free of charge for the consumer.
The warranty does not cover those defects caused by incorrect use of the product and/or handling of it different from what is necessary to establish its nature, characteristics, or operation. In those cases, the consumer must take charge of its repair.
Therefore, the following are excluded from the warranty:
We remind you that it is the consumer's obligation to make the product subject to warranty available to VITOBEST. Likewise, we inform you that you should not send products different from those listed on the purchase invoice issued by VITOBEST, nor to send products sold by third parties. For the management of warranty procedures, VITOBEST It is only responsible for damages or losses suffered by its own products marketed by this company, it is the customer's responsibility to ensure that the product sent matches the one initially purchased. VITOBEST.
Unless proven otherwise, it will be understood that the products comply when they meet the requirements established by Article 115 of the Royal Legislative Decree 1/2007, of November 16, by which the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws is approved.
In VITOBEST We ensure that all our products exceed high quality standards. When one of our products is returned, it undergoes a detailed process by our expert team, who review and thoroughly test each one of them.
14. CUSTOMER SERVICE AND AFTER-SALES SERVICE
For any questions about your orders, you can contact the Customer Service Department of VITOBEST through the following channels:
Phone: +34 965 38 45 02
Email: customercare@vitobest.com
Additional information available at the following link: Support Center.
15. DISCLAIMER OF LIABILITY
Unless otherwise provided by law, it will not accept any responsibility for the following losses, regardless of their origin:
- any losses that were not attributable to any breach on their part;
- business losses (including loss of profit, income, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or of
- any other indirect loss that was not reasonably foreseeable by both parties at the time the sales contract for the products was formalized between both parties.
Similarly, it also limits its liability in the following cases:
- Applies all measures related to providing an accurate display of the product on the Website, however, it is not responsible for the minimal differences or inaccuracies that may exist due to lack of screen resolution, or browser problems that are used or others of this nature.
- They will act with the utmost diligence in order to make the product of the purchase order available to the company responsible for its transport. However, they are not responsible for damages resulting from a malfunction of the transport, especially for reasons such as strikes, roadblocks, and in general any other issues specific to the sector, that result in delays, losses or theft of the product.
- Technical failures due to fortuitous causes or otherwise, that prevent normal operation of the service through the internet. Lack of availability of the Website due to maintenance or other reasons, which prevent the service from being available. It makes every effort to carry out the process of purchasing, payment and shipping/delivery of the products, however, it is exempt from liability for causes that are not attributable to it, fortuitous case or force majeure.
- They will not be held responsible for the misuse and/or wear of the products that have been used by the User. At the same time, they will not be responsible for a wrong return made by the User. It is the User's responsibility to return the correct product.
- In general, they will not be held responsible for any failure or delay in fulfilling any of the obligations assumed, when it is due to events that are beyond their reasonable control, that is, due to force majeure, and this may include, but is not limited to:
- Strikes, lockouts or other protest measures.
- Civil unrest, revolt, invasion, terrorist threat or attack, war (declared or not) or threat or preparations for war.
- Fire, explosion, storm, flood, earthquake, sinking, epidemic or any other natural disaster.
- Inability to use trains, boats, airplanes, motor transport or other means of transport, public or private.
- Inability to use public or private telecommunications systems.
- Acts, decrees, legislation, regulations or restrictions of any government or public authority.
In this way, the obligations will be suspended during the period in which the force majeure continues, and you will have an extension in the deadline to fulfill them for a period of time equal to the duration of the force majeure. You will use all reasonable means to find a solution that allows you to fulfill your obligations despite the force majeure.
16. WRITTEN COMMUNICATIONS AND NOTIFICATIONS
By using this Website, the User agrees that most communications with them will be electronic (email or notices posted on the Website).
For contractual purposes, the User consents to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications sent electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.
The User can send notifications and/or communicate through the contact information provided in these Conditions and, where appropriate, through the contact spaces of the Website.
Likewise, unless otherwise stipulated, you can contact and/or notify the User at their email address or at the postal address provided.
17. RESIGNATION
No waiver of a specific right or legal action or the lack of requirement for strict compliance by the User of any of their obligations shall constitute, neither a waiver of other rights or actions arising from a contract or the Conditions, nor will it exempt the User from the fulfillment of their obligations.
No waiver of any of the present Conditions or the rights or actions derived from a contract will have effect, unless it is expressly established that it is a waiver and it is formalized and communicated to the User in writing.
18. NULLITY
If any of the present Conditions were declared null and void by a final resolution issued by a competent authority, the rest of the clauses will remain in force, without being affected by such declaration of nullity.
19. COMPLETE AGREEMENT
The present Terms and Conditions and any document expressly referred to in these constitute the entire agreement existing between the User and in relation to the object of sale and purchase, and replace any other pact, agreement or previous promise agreed verbally or in writing by the same parties.
The User and VITOBEST They acknowledge having consented to the celebration of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Terms and Conditions.
20. DATA PROTECTION
The personal information or data that the User provides during a transaction on the Website will be treated in accordance with what is established in the Privacy Policy or data protection (contained, where appropriate, in the Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of such information and data and declares that all the information or data provided is truthful.
21. APPLICABLE LEGISLATION AND JURISDICTION
The access, navigation and/or use of this Website and the purchase contracts of products through it will be governed by Spanish law.
Any controversy, problem or disagreement that arises or is related to the access, navigation and/or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between and the User, will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.
22. COMPLAINTS AND CLAIMS
The User can submit their complaints, claims, or any other comments they wish to make through the contact information provided at the beginning of these Conditions (General Information).
In addition, it has official complaint forms available to consumers and users, which they can request at any time, using the contact information provided at the beginning of these Terms (General Information).
ONLINE CONSUMER DISPUTE RESOLUTION
Likewise, if a dispute arises from the celebration of this purchase contract between and the User, the User as a consumer can request an out-of-court dispute resolution, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council, of May 21, 2013, on consumer online dispute resolution and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC.
You can access this method through the following website: https://ec.europa.eu/consumers/odr/.
This General Sales Conditions document was modified on 27/03/2025.