Shipping and Returns Policy | Vitobest® Official

1. Shipping

As a general rule, packages are shipped within 24 hours of receipt of payment (except weekends), via courier service. Shipping usually takes between 24 and 48 hours for national shipments (Iberian peninsula). For other destinations, you can contact us with no obligation. Packages are processed from Monday to Friday from 8:30 to 16:00, thus, any order that comes in outside of these hours, will be processed at least the next business day.

Shipping costs include handling and packaging costs, as well as postage costs. The costs derived from customs or taxes at the destination will be borne by the customer. The company is not responsible for the costs derived that occur for the package management at the destination (taxes and duties).

Shipments to the Balearic Islands: shipments outside the peninsula will also be made by courier service. In this case, the shipping time increases and will be 3 to 4 business days.

Shipments to the Canary Islands: we have our own warehouse in the Canary Islands, which will be managed by the website www.vitobest.com/canarias. From here, you can place your order, which will significantly reduce shipping costs as well as possible problems derived from customs and added tax costs when shipping from the peninsula.

The company is not responsible for losses caused by errors in the address provided by customers at the time of purchase, picked up by third parties at the provided address or changes of address. If due to an error in the address provided by the customer the material arrives at a wrong area and it is necessary to re-route or re-send the material, the customer will bear the additional cost and it will have to be paid before proceeding again.

ATTENTION Some of our shipments may be affected by situations beyond our control. Such as: transport strikes, special dates such as Christmas, Black Friday, holidays and public holidays in general, etc... and occasional problems with some of the agencies we work with. We ask for your understanding in case your shipment is affected.

2. Free Shipping

All orders exceeding 30 € (including applied discount coupons) will be shipped at no cost, as long as the delivery address is on the peninsula. This territory also includes Portugal, as it is within the same peninsula, but excludes the Balearic Islands, Canary Islands, Ceuta and Melilla. For more information, you can consult us in the Contact section of this website. For shipments outside the territory, please, consult shipping costs according to weight and shipping address.

3. Returns

The company will only accept returns of products that meet the following conditions:

3.1 Wrong Product: if the product is returned due to a customer's mistake, it must be returned to our facilities by the method that best suits the customer. In this case, the product must be returned unopened, and in perfect aesthetic condition (no visible breaks or bumps on the packaging).

3.2 Damaged or Deteriorated Product: if you have received a package in poor condition, it may have been damaged during transport. In this case, if at the time of receiving it you detect that the package may have been damaged or tampered with, indicate on the carrier's confirmation "Pending review", to check that everything is correct. In this case, please contact us to process the complaint to the transport agency, and make a replacement or refund as we agree.

3.3 Returns of opened products will not be accepted, unless it is due to a quality problem with the product, in which case it could be claimed for studying the origin of the problem.

3.4 Once the product to be returned is received at our facilities, it will be checked by our staff to verify that it is in the conditions mentioned by the customer. After this review, the amount of the product will be refunded through the same payment method that the initial payment was received. to verify that it is in the conditions mentioned by the customer. After this review, the amount of the product will be refunded through the same payment method that the initial payment was received.